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Family plan: how it works

EUR 14.90 per month, 10 analyses, up to 4 linked emails. How to activate, manage members, cancel.

Updated on June 2, 2026 · 2 min read

In short

The family plan is for a family (or small group) that has several pets or runs enough tests to justify a monthly subscription.

  • EUR 14.90 per month, VAT included
  • 10 analyses per month, recharged on the 1st of the next month
  • 4 linked emails drawing from the same pool
  • No rollover: unused analyses don't add up
  • Cancel anytime from the Stripe Customer Portal

How to activate

  1. Go to /en/prezzi and click "Family plan"
  2. Enter the email that pays
  3. Confirm payment on Stripe
  4. Receive 10 analyses on your email immediately

Adding other emails

After activating:

  1. Go to /account/pagamenti
  2. "Linked emails" section
  3. Add up to 3 additional emails (4 total)
  4. Each linked email gets a welcome magic link and can start analyzing reports from the shared pool

Linked emails share the single pool of 10 analyses per month. If your spouse uses 4, 6 remain for the other 3 users.

Who pays, who sees what

  • Only the subscriber sees the invoice/receipt and can change card or cancel
  • Linked emails see their own analyses in their history, not others'
  • Mutual privacy: your daughter doesn't see your cat's reports, you don't see her dog's

When monthly analyses run out

The 11th analysis of the month is blocked with a notice: "Monthly analyses exhausted". Two options:

  • Wait for the 1st of next month (analyses auto-recharge)
  • Pay EUR 2.90 extra for that single analysis

Cancellation

Go to /account/pagamentiCustomer Portal button → "Cancel subscription". Cancellation:

  • Is immediate if before next renewal
  • Existing analyses remain usable until the end of the paid period
  • No penalties, no questions asked

FAQ

Can multiple people in the family pay with the same card?

No. One card = one subscription. The family plan exists precisely to avoid managing multiple separate subscriptions.

Can I change linked emails after a few months?

Yes, anytime from the Customer Portal or account section. Analyses already done by the removed person stay in their personal history.

Is VAT included in the price?

Yes, EUR 14.90 is the final price VAT included.

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