Help and documentation
How can we help?
Step by step guides, answers to common questions, a glossary of the terms on your pet's test results. If you don't find what you need, drop us a line at hello@decifra-vet.it.
2 articles
Get started
What Decifra is, first steps, how it works end to end.
1 articleSupported documents
Which documents you upload, in what format, how to take readable photos.
3 articlesPricing and payments
Costs, family plan, refunds, receipts and invoices.
2 articlesAccount and credits
Signup, magic link, free credits, referral, account deletion.
1 articlePrivacy and security
Where your files end up, how long we keep them, how to delete your data.
1 articleTroubleshooting
The analysis doesn't start, email doesn't arrive, payment fails.
Coming soonGlossary
Vet terms and tests explained in plain language.
Can't find the answer?
Email us at hello@decifra-vet.it, we reply within one business day.