Supported file formats

Accepted formats

Upload whatever you have on hand. The formats we read:

• PDF (single or multi-page, also scanned)
• JPG / JPEG
• PNG
• WebP
• HEIC / HEIF (iPhone photo format, converted to JPEG on your device before upload)

Limits

• Max 10 MB per single file
• Max 10 pages total per analysis session (PDF + photos combined)
• One photo = 1 page, even at high resolution

If your report is longer than 10 pages, usually loading just the most relevant pages is enough (the blood values, the x-ray or ultrasound images, the lab's conclusions).

Uploading multiple files together

You can upload multiple files of the same report at once:

• 3 photos of a 3-page blood panel: we merge them into a single PDF before analysis
• 1 PDF + 1 photo (attachment, e.g. an x-ray image): merged in the order you upload them

The page counter updates in real time so you always know when you're about to exceed the limit.

What we don't accept

• Word (.doc, .docx): save as PDF first
• TIFF, BMP, GIF: convert to JPG or PNG
• Password-protected files: remove protection before uploading
• Audio or video files: not reports

What if you upload an invalid file

We block it immediately at upload, before any payment, and tell you which formats we accept. No surprise "I spent EUR 2.90 and you rejected my file".

FAQ

Can I upload a screenshot of the report the clinic emailed me?+

Yes. Ideally also upload the PDF attachment if the actual values are inside the attachment, or make sure every parameter is readable in the screenshot.

Do low-resolution scans work?+

Depends. If you can read the values by eye when zooming, we usually read them well too. If too blurry and OCR fails, we flag it in the analysis and refund automatically.

Can I upload a 50-page PDF?+

No, the limit is 20. Usually 2-4 pages is enough: the pages with the blood values, any diagnostic images, and the report's conclusions.